Before first using them, the MOBI and pen should be charged for about 12 hours. Whenever the Tablet battery is low and needs to be recharged, the Tablet Battery Status Icon will display as an empty battery.
Charging the pen The Pen can be charged only when it is placed in the Pen Slot in the Tablet, and only when the Tablet is being charged. A Pen charge lasts over 40 hours. You should always charge the Pen when the Tablet is being charged. When charging, the pen charge indicator should light. If this is not the case, and other MOBI tablets are available, try charging a the pen in a different MOBI and try charging a different pen with the MOBI in question. This can determine whether the MOBI's charging socket is faulty or if the pen itself is defective.
Note: The mobi pen will always charge. It will never reach 100% capacity, so the charge indicator is correct. You?ll see this with the pen charging station with the Dualboard as well; the charging indicator (LED) will always stay on.
ConnectingThe MOBI will not be detected by the Device Manager unless it is on and has been paired with the receiver. Ensure that your MOBI is on and complete the following steps to connect the MOBI to the computer.
The activation button on the Workspace RF hub:
Device ManagerConnections with MOBI tablets are managed by the eInstruction Device Manager. If changing the preferences are required for the Mobi, use the eInstruction Device Manager. Make sure the Interwrite Mobi is powered on. Complete the following steps to view the Device Manager:
From the Properties dialog, one can rename the connected MOBI tablet, check the firmware revision, map the pen buttons and softkeys, and map the device to a specific screen in multiple monitor setups. In addition, log files can be accessed from this window. These can be useful in troubleshooting connection issues.
Pen Issues and TroubleshootingIf a pen will not write, be sure to check the following:
Testing the Pen Battery The green object is the battery. It is a half-cell AAAA NiMH battery.The end cap (flat end) of the pen can be removed by pressing the notch between the charging rings and the flat end and sliding the cap off. Then follow these steps:
NOTE: Mobi pen rocker switches are not a separate item to replace. the entire pen must be replaced if it is under warranty. Mobi pen stylus tips can by replaced by contacting eInstruction Technical Support.
Pen jitterIf a the pen is jittering or behaving erratically, please contact eInstruction Technical Support for troubleshooting assistance.
If you have attempted all troubleshooting steps and cannot get the Mobi itself to function (even if the pen works with another Mobi) please contact eInstruction Technical Support for further assistance.
Contact Information for eInstruction Technical Support:
If you need further assistance with eInstruction products, please visit our website at www.einstruction.com or call us at 888-333-4988 to speak with a technical support representative.
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